Click "Add to Teams" from our website or search for "Planning Poker Bot" in the Microsoft Teams app store. Click "Add" to install it to your workspace. No additional setup is required.
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Yes! Our Free plan includes 4 team members, 12 sessions per week, and 4 participants per session. Upgrade to Plus or Pro whenever you need more capacity.
No. Simply install the app in Teams and use your Microsoft Teams account to sign in. All your planning poker sessions are directly in the Teams channels you already use.
Yes, our Free plan has no expiration. You can use it forever. We only require payment if you need the higher capacity that Plus and Pro plans offer.
Type the command `/start` followed by the item name and mentions of the people who should vote. For example: `/start ticket-123 @channel` or `/start ticket-123 @john @jane`.
Public voting shows votes as they come in, creating momentum. Hidden voting keeps votes secret until reveal, reducing anchoring bias where early votes influence others.
Yes. Use the `/start` command with specific mentions like `/start ticket-123 @john @jane` to invite only those people, or use `@channel` or `@team` for larger groups.
You can start multiple sessions in different channels. Your plan limit (e.g., 30 sessions per week for Plus) counts towards total weekly usage across all channels.
Each session focuses on one item at a time. After the estimate is revealed and accepted, you can start a new session for the next item.
Sessions stay open until the facilitator reveals the results or closes the session. There's no automatic timeout, but you can close it manually anytime.
The bot is optimized for Teams channels where multiple team members collaborate. Direct messages are not supported.
Yes, you can link multiple Teams workspaces to your Planning Poker Bot account. Each workspace has its own subscription and usage tracking.
They automatically lose access to Planning Poker Bot. If you need to downgrade your plan, you can do so from your dashboard, and they will be counted in the new limit.
No. Any Teams user can install the app. However, only the person who linked their account can manage subscriptions and billing.
Plus supports 6 team members, 30 sessions/week, 6 participants/session. Pro supports 10 team members, 100 sessions/week, 10 participants/session. Choose based on your team's size and estimation volume.
Yes. Upgrade or downgrade your plan anytime from your dashboard. Changes take effect at the start of your next billing cycle.
Our yearly plans offer a discount (typically 2 months free). Pay for 10 months to get 12 months of service, giving you a 17% savings compared to monthly billing.
Currently, only the account owner (who linked and created the subscription) can manage billing and upgrades. They can share access to the dashboard link with team members.
When you reach your limit for sessions per week, you won't be able to start new sessions until the next week. Upgrade to a higher plan to get more capacity.
We accept all major credit cards (Visa, Mastercard, American Express) through our payment processor Creem. Billing information is securely handled by Creem.
Go to your dashboard and click "Edit your details on Creem" under Subscription Actions. You'll be directed to Creem's secure customer portal where you can update your billing details.
Go to your dashboard, find the Cancellation section, and click "Request cancellation". Your subscription will continue until the end of the current billing cycle, then automatically stop renewing.
We offer a 7-day money-back guarantee for annual subscriptions. For refund requests, please contact our support team with your subscription details.
During checkout or from your dashboard upgrade page, look for the coupon field. Enter your code and click apply. The discount will be shown before you complete the purchase.
Click "Contact Support" on your dashboard or email support@planning-poker.bot directly. We typically respond within 48 hours.
Try reinstalling the bot (uninstall and add it again), then restart Teams. Make sure you're using the correct command format: `/start item-name @mentions`.
Yes. All data is encrypted in transit and at rest. We use Google Cloud infrastructure for storage and follow industry-standard security practices.
Currently, session history is stored in Teams. Contact support if you need data export assistance.
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